jollph Privacy Policy

jollph ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all players and visitors who use the jollph online casino platform. This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the regulations of the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy describes the types of personal data jollph collects, the purposes for which that data is processed, the parties with whom it may be shared, the measures taken to protect it, and the rights available to you as a data subject under Philippine law.

This Privacy Policy should be read together with the jollph Terms & Conditions, which govern your use of the Platform. Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

For the purposes of the Philippine Data Privacy Act of 2012, jollph is the personal information controller responsible for the personal data collected through the Platform. jollph has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact the jollph Data Protection Officer using the contact details provided in Section 15 of this Policy.

jollph collects the following categories of personal data, depending on how you interact with the Platform:

jollph does not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data, political opinions, religious beliefs, or health information unless specifically required by law or PAGCOR regulation.

jollph collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access or use the Platform. See Section 9 for more details on cookies.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment confirmation data from payment processors such as GCash and Maya.
• Regulatory sources: Data received from PAGCOR or other Philippine regulatory authorities in connection with licensing, compliance, or dispute resolution obligations.

All data collection by jollph is conducted on a lawful basis as described in Section 6 of this Privacy Policy. jollph does not collect personal data through deceptive or covert means.

jollph uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and administer your jollph player account, including verifying your identity and age (21+) as required by PAGCOR regulations.
• Payment processing: To process deposits and withdrawals via GCash, Maya, Philippine bank transfers, and debit cards, and to maintain accurate financial records.
• Regulatory compliance: To fulfill jollph's obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws, including mandatory reporting requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other security threats to the Platform and its players.
• Customer support: To respond to your queries, complaints, and support requests in a timely and effective manner.
• Responsible gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, and to administer self-exclusion, deposit limit, and cooling-off requests.
• Platform improvement: To analyze usage patterns, troubleshoot technical issues, and improve the features, performance, and user experience of the jollph Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time.

jollph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

Under the Philippine Data Privacy Act of 2012, jollph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and jollph (i.e., the Terms & Conditions), including account creation, payment processing, and game operation.
• Legal obligation: Processing required to comply with jollph's obligations under Philippine law, including PAGCOR licensing conditions, AMLA reporting requirements, and NPC data governance rules.
• Legitimate interests: Processing necessary for jollph's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jollph does not sell, rent, or trade your personal data to third parties. jollph may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where required by law or regulatory obligation.
• Payment processors: GCash, Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers engaged by jollph to verify player identity and age in compliance with PAGCOR requirements.
• Fraud prevention partners: Anti-fraud and cybersecurity service providers who assist jollph in detecting and preventing fraudulent activity on the Platform.
• Technology service providers: Cloud hosting, data storage, and platform infrastructure providers who process data on jollph's behalf under strict data processing agreements.
• Professional advisors: Legal counsel, auditors, and compliance consultants, where necessary for jollph's legal and regulatory obligations.

All third parties with whom jollph shares personal data are required to process that data in accordance with applicable Philippine data protection laws and jollph's data protection standards. jollph does not transfer personal data outside the Philippines except where necessary for payment processing or cloud infrastructure, and only where adequate data protection safeguards are in place.

jollph retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

Upon expiry of the applicable retention period, jollph will securely delete or anonymize your personal data in accordance with NPC guidelines. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.

jollph uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the jollph website. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management, login authentication, and security features. These cookies cannot be disabled without affecting Platform functionality.
• Performance cookies: Used to collect anonymized data about how players use the Platform, such as which pages are visited most frequently and whether error messages are received. This data helps jollph improve Platform performance.
• Functional cookies: Used to remember your preferences, such as language settings and display preferences, to provide a more personalized experience.
• Analytics cookies: Used to understand player behavior in aggregate, helping jollph make data-driven decisions about Platform features and content.

Non-essential cookies (performance, functional, and analytics) are only placed on your device with your consent, which you may provide or withdraw through the cookie consent banner displayed on your first visit to the jollph Platform. You may also manage cookie preferences through your browser settings at any time.

jollph does not use third-party advertising cookies or allow third-party advertisers to place cookies on the Platform.

jollph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS 1.3) encryption for all data transmitted between your device and the jollph Platform.
• AES-256 encryption for sensitive data stored in jollph's databases.
• Multi-factor authentication (MFA) options for player accounts.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Role-based access controls ensuring that jollph staff can only access personal data necessary for their specific job functions.
• Comprehensive data breach response procedures, including NPC notification within 72 hours of discovering a breach that poses a real risk to data subjects, as required by NPC Circular 16-03.

While jollph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jollph will notify you and the NPC in accordance with applicable Philippine law.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jollph:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data jollph holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data jollph holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jollph's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jollph has violated your data privacy rights.

To exercise any of these rights, please contact the jollph Data Protection Officer using the contact details in Section 15. jollph will respond to all data subject requests within thirty (30) days of receipt, as required by NPC regulations. In complex cases, this period may be extended by a further thirty (30) days, with prior notice to you.

Please note that certain rights may be limited where jollph is required to retain or process your data to comply with legal obligations, including PAGCOR licensing conditions and AMLA requirements.

The jollph Platform is strictly intended for persons aged 21 years and above, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. jollph does not knowingly collect personal data from persons under the age of 21.

If jollph discovers or has reason to believe that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all associated data will be deleted in accordance with applicable law, and any funds in the account will be handled in accordance with PAGCOR's requirements for underage gambling incidents.

If you are a parent or guardian and believe that your child under 21 has registered on the jollph Platform, please contact the jollph Data Protection Officer immediately using the contact details in Section 15.

The jollph Platform may contain links to third-party websites or services, such as payment provider portals. These third-party sites operate independently of jollph and have their own privacy policies. jollph is not responsible for the privacy practices or content of any third-party websites.

jollph encourages you to review the privacy policies of any third-party websites you visit through links on the jollph Platform. The inclusion of a link to a third-party website does not constitute jollph's endorsement of that website or its privacy practices.

jollph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, jollph will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.

The "Effective Date" at the top of this Privacy Policy indicates when the current version was last updated. Your continued use of the jollph Platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how jollph protects your personal data. The most current version will always be available on this page.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jollph, please contact our Data Protection Officer through the following channels:

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the jollph website and mobile app.

jollph's Data Protection Officer will acknowledge your request within 48 hours and provide a substantive response within 30 days, in accordance with NPC requirements.

If you are not satisfied with jollph's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.